Booking and Cancellation Policy – Terms & Conditions
Course & Event Information
WSA offers Training and Events from time to time. Details of the content, date, location or delivery method, fees, eligibility criteria and any prerequisite requirements will normally be provided in the relevant course or event description.
Before booking, attendees are responsible for reviewing the relevant description and ensuring, so far as reasonably possible, that the Training or Event is appropriate for their requirements and that they meet any stated prerequisites.
Bookings
A booking is not confirmed until WSA has accepted the registration, issued confirmation and received payment (if applicable).
Where an employer, WSA member organisation or other organisation makes a booking on behalf of an attendee, that organisation is responsible for ensuring that the attendee has been provided with relevant course information and is eligible to attend.
Fees and payment
Any fee for Training or Events will be displayed or otherwise communicated before booking. The person or organisation making the booking is responsible for ensuring payment is made in accordance with the payment terms supplied by WSA.
Where WSA offers different rates to Members and non-members, eligibility for a Member rate will be determined by the applicable membership status at the relevant time.
Cancellations by attendees
Unless different cancellation terms are specified for a particular Training or Event, where an attendee cancels a booking the following cancellation charges apply:
15 or more calendar days before the Training or Event: 100% refund of the applicable course fee;
6 to 14 calendar days before the Training or Event: 50% refund of the applicable course fee;
Fewer than 6 calendar days before the Training or Event: no refund.
WSA may, at its discretion, permit a substitute attendee to attend in place of the original attendee, provided that the substitute meets any applicable eligibility or prerequisite requirements and WSA is notified in advance.
Cancellation or changes by WSA
WSA reserves the right to cancel, postpone, reschedule or make reasonable changes to a Training or Event where necessary, including because of insufficient registrations, trainer availability, venue issues, technical problems, safety concerns or circumstances beyond WSA’s reasonable control.
Where WSA cancels a paid Training or Event and does not offer a suitable alternative date, WSA will refund the course or event fee paid.
WSA will not normally be responsible for additional costs incurred by an attendee, such as travel or accommodation costs, except where required by law. Attendees are therefore encouraged to consider cancellation arrangements when making associated travel or accommodation bookings.
Non-attendance
Where an attendee fails to attend without cancelling their booking in accordance with the applicable cancellation terms, the course or event fee will normally remain payable and no refund will be due, except where WSA agrees otherwise or where required by law.
Certificates and qualifications
Where Training is associated with a certificate, qualification, continuing professional development record or other evidence of completion, attendance alone does not guarantee successful completion unless expressly stated. Attendees must meet any applicable assessment, attendance or participation requirements.
Where a course or qualification is delivered or accredited by a third-party awarding, licensing or training body, any applicable requirements of that body may also apply.
Online training
For online Training and Events, attendees are responsible for ensuring they have appropriate internet access and compatible equipment and for joining using the instructions provided by WSA. Attendees are also encouraged to review the WSA’s privacy policy. wsa.wales/privacy-policy
Attendees must not record, reproduce or distribute a Training session or Training materials without WSA’s or the relevant rights holder’s permission.
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