Traveleads: Going above and beyond for customers

Traveleads: Going above and beyond for customers, including WSA members!

Traveleads: Exclusive travel partner to the WSA

2020 has not turned out how we imagined and as specialists in sports travel management, Traveleads know this is especially true for many of their amazing sports clients.

Cancellations may have been understandably rife, yet Traveleads are busier than ever supporting their customers. From lobbying airlines to adjust their policies and release refunds, to negotiating with hotels to avoid cancellation fees or preserve credits – Traveleads go further to try and secure customers even more than they’re technically due. Despite this significant investment of time and energy, saving customers hassle is central to what they do, and this is just one of the benefits of working with Traveleads.

But that’s not all. Eric Edwards, Sports & Groups Director, says, “By working with us, sports teams gain access to a wide range of heavily negotiated, wholesale fares and deals. This often means we can offer our customers an immediate refund, which would otherwise not be the case if they’d booked direct. Many of our customers have significantly benefited from this over the last few weeks, avoiding the headache altogether. Where necessary, we’ve also supported customers with insurance claims – it’s all part of the service.

“Listening to our clients, we do expect some sport to resume behind closed doors at some point soon, and we stand ready to support them with this and the increasingly complex requirements that will no doubt continue. We continue to consult heavily with our clients, offering advice and knowledge even on speculative plans to help support their decision-making. As we look to the future, we recognise that welfare of competitors and employees will be more paramount than ever and we’re already liaising with suppliers to ensure they’re putting in robust measures to uphold the highest possible standards.

“Ultimately, we have the ability to make customers’ lives easier and this is especially invaluable at a time like this. We look forward to continue delivering this unique service to our valued customers and welcoming sports back to our lives very soon.”

If you are interested in finding out how Traveleads can support you, please contact Eric and the Traveleads team on [email protected] or 0113 242 2202. Alternatively there’s further information on the WSA website here so please get in touch if you’re begining to look at sporting events and team travel moving froward.

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